Begin FLOW Summit 2024 with registration and breakfast. Pick up your badge and enjoy a casual breakfast in the partner pavilion, offering a space for early networking and discussions among fellow attendees.
Join Indy Guha, Chief Business Officer at Signifyd, as he sets the stage for FLOW Summit 2024, offering insights into the event’s themes and highlighting the key opportunities for learning and connection throughout the day.
Signifyd’s Co-Founder and CEO Raj Ramanand will provide a glimpse into how Signifyd views the future of ecommerce protection and the current and emerging innovations that are driving our business. This session will also delve into how merchants can deliver value in this new world given the emerging challenges that have risen including the increasing need to drive customer lifetime value.
Signifyd is busy building innovations to address current and upcoming challenges we foresee impacting the ecommerce fraud landscape. Join our SVP of Product as he details Signifyd’s product roadmap.
Moderator: Signifyd CEO Raj Ramanand
In a world where customer experience is paramount, we are seeing more organizations trying to find the delicate equilibrium required to maintain optimal customer experience while combating fraud and preventing abuse. Different market leaders have unique challenges they face, and our goal is to highlight how some of these leaders continue to focus on driving customer value through innovation while implementing effective safeguards against malicious activities throughout the entire customer lifecycle.
Join Forrester for a fast-paced look at the state of online retail, emerging technologies like generative AI and the economic realities of a post-pandemic world. What do these things mean for growth in an ever-competitive retail environment? And what should any consumer-facing company focus on to drive loyalty and profitability?
In today’s vibrant digital economy, merchants have unprecedented opportunities to reach consumers across diverse channels and storefronts. However, along with these opportunities comes increased risk, particularly in distinguishing between fraudulent and legitimate transactions. Trust has become paramount in every digital interaction, presenting merchants with numerous challenges beyond simple payment transactions, including the complex issue of First Party Fraud. In this session, Chris Reid, EVP Identity Solutions from Mastercard Identity will delve into how technology combined with human ingenuity form a robust toolkit for addressing these trust-related challenges
Moderator: Arjun Kakkar, Senior Vice President, Marketing & Growth,
In this panel discussion, accomplished Product and Technology leaders will explore the role of digital identity in commerce. Drawing from their extensive experience across retail and tech companies, the panelists will discuss the importance of linked data attributes for digital identity and the strategies for enhancing customer interactions. Additionally, the conversation will cover the challenges of balancing user convenience with security and privacy, and the potential of emerging technologies to reshape digital identity management. The session aims to offer valuable insights and advice for practitioners navigating the evolving landscape of digital commerce.
Moderator: Gayathri Somanath, Vice President Strategic Initiatives, Signifyd
Now, more than ever, maintaining robust account security is the critical cornerstone of a resilient digital commerce ecosystem. This session will focus on controlling the rising challenges of account takeover and unauthorized access while delving into innovative strategies and technologies that our panel members have used to fortify the frontline defenses of online businesses. Attendees can anticipate discussions on authentication methods, behavioral analytics and continuous monitoring as integral components of a comprehensive account integrity strategy.
Moderator: Tara Mitchell, Sr Director of Chargeback & Abuse Recovery, Signifyd
In the past year, the payment ecosystem has continued to establish new rules and practices aimed at fighting friendly fraud chargebacks. Our panelists will discuss how network and issuer-friendly fraud resolution programs are affecting win rates and how the changes play out differently among their retail verticals and between merchants selling physical vs digital goods. They will also discuss best practices for leveraging different programs’ requirements and other opportunities to reduce friendly fraud chargebacks.
Moderator: Adam Silverman, Senior Director, North America Marketing
Merchant innovation is no longer optional. Organizations must find new ways to reach, attract and retain customers in order to survive and thrive in the evolving ecommerce landscape. Our panel members will explore key trends, technologies and strategies that drive transformative change in the ecommerce landscape. Our speakers aim to inspire and guide participants as they navigate the constantly changing ecommerce ecosystem, while fostering innovation that meets and exceeds customer expectations and ultimately creates sustainable and meaningful value in the digital marketplace.
Moderator: Indy Guha, Chief Business Officer, Signifyd
The return experience is no longer the endpoint of the customer lifecycle. Organizations are starting to see the value in capitalizing on the return experience. This session will explore innovative solutions and best practices for optimizing the returns process, including streamlined logistics, data-driven insights and customer-centric policies. Attendees can anticipate discussions on leveraging returns as an opportunity to enhance customer loyalty, implement effective reverse logistics and minimize environmental impact through sustainable practices.
Moderator: Will Wyatt, Vice President, Partnerships
Want to better understand how pre-authorization processes in payment systems can significantly impact and enhance the overall customer experience? Join us as we delve into the strategic integration of pre-authorization technologies. Panel participants will discuss the potential to streamline transactions, reduce friction and mitigate fraud risks. Attendees will gain insights into leveraging pre-authorization as a tool to enhance payment security, boost customer trust and create a seamless and efficient purchasing journey.
Moderator: Emily Mikailli, Chief People Officer, Signifyd
Join us for an in-depth conversation with makeup artist and entrepreneur Bobbi Brown. Throughout her 30 year career, Bobbi has had some big successes, like founding and growing a billion dollar name brand business. With those successes have come some equally big challenges like the non-compete she faced when she sold that brand. Learn some of the lessons she learned along the way on how each roadblock she faced led her down some of her most creative paths.
Moderator: Bennett, Chief Customer Officer, Signifyd
Signifyd’s Most Influential In Ecommerce list shines a well‑deserved spotlight on the ecommerce leaders driving change within their industry. The concept was born out of the heroic efforts of many online retailers during the COVID‑19 pandemic. Story after story emerged of inspirational ecommerce leaders scaling operations to deliver essential goods, managing broken supply chains with creativity and deploying new curbside pickup options in record time. The heroics were, quite frankly, too inspirational to keep to ourselves. Join us as we celebrate our 2024 winners and sit down to chat with a few of them about their unique experiences.
