Antonio was tapped to lead a brand-new function in 2024 for Abercrombie & Fitch charged with reducing Returns, Fraud and Abuse across the company. His previous responsibilities included Global Customer Care, Ecommerce Operations, Digital Fraud and RPA (Robotic Process Automation). Before A&F, Antonio was part of the leadership team that created DSW's entire eCommerce solution (tech/people/processes). He has deep experience in starting and running Care Centers globally. Lastly, trained as a Lean Six Sigma Black Belt, he is known for "falling in love with problems" over solutions, and has a strong track record of leading transformational change initiatives that have resulted in significant customer facing improvements while also driving down costs.